CUSTOMER PRIVACY NOTICE

Caterbirds is a partnership established since 1980 with address at: Caterbirds Catering Equipment Station Yard Industrial Estate, Oakwell Rd. Castle Douglas, DG7 1LA Nature of work - Catering and Catering equipment Hire

Description of data processing

The following is a broad description of the way this organisation/data controller processes personal information. To understand how your own personal information is processed you may need to refer to any personal communications you have received, check any privacy notices the organisation has provided or contact the organisation to ask about your personal circumstances. Reasons/purposes for processing information We process personal information to enable us to communicate with you on relation with your enquiry, (occasionally to promote our goods and services) and to maintain our accounts and records. Type/classes of information processed We process information relevant to the above reasons/purposes. This may include:

• • Customers' and enquirers' personal details: customer name/name of business, address, telephone number, email address, date of events when they require our services
• • goods or services provided

Who the information is processed about:

We process personal information about our:

• • customers and clients
• • complainants and enquirers

How do we process and store this information:

Caterbirds is the data controller (we write, manage and delete data as required). For quotations and invoicing for our catering equipment hire we use “Current-RMS” as our Data Processor, which is GDPR compliant. Current-RMS use the following sub-processors: Amazon web Services (server and storage infrastructure), Mailgun Inc. (email services), Intercom Inc. (support management), AppSignal B.V. (Error reporting) Our website contact form collects the information provided by the enquirer, this information is stored securely on our database to be able to provide you with a quote, check past enquiries and contact you on relation to your enquiry. Our website also uses:

Analytics

The services contained in this section enable the Owner to monitor and analyze web traffic and can be used to keep track of User behavior. Google Analytics (Google Inc.) Google Analytics is a web analysis service provided by Google Inc. (“Google”). Google utilizes the Data collected to track and examine the use of this Application, to prepare reports on its activities and share them with other Google services. Google may use the Data collected to contextualize and personalize the ads of its own advertising network. Personal Data collected: Cookies and Usage Data. Place of processing: United States.

Who the information may be shared with:

We sometimes need to share the personal information we process with the individual themself and also with other organisations. Where this is necessary we are required to comply with all aspects of the Data Protection Act (DPA). What follows is a description of the types of organisations we may need to share some of the personal information we process with for one or more reasons.

Where necessary or required we share information with: